The AA Dealer Promise is a commitment by participating dealers to meet a set of customer service standards, including providing a minimum 6-month MOT, giving a history check (HPI), allowing independent inspections, and preparing the vehicle in good condition.
The AA also offers mediation between a customer and dealer if an issue arises after a purchase.
Key commitments of the AA Dealer Promise are;
Vehicle standards:
- A minimum of 6 months MOT on all vehicles.
- A road test is offered for any vehicle.
- All vehicles are prepared and handed over in good condition.
Documentation:
- Provide all essential documents, including the V5 registration document, MOT certificate, and service records.
- Offer a HPI history check on every vehicle.
Transparency and inspection:
- Welcome any vehicle inspection by you or an independent third party before purchase.
After-sales support:
- Mediate between the customer and dealer if an issue arises.
- Hold dealers accountable to the Consumer Rights Act 2015.
Auditing:
- Dealerships are audited annually by the AA to ensure compliance with the promise.
Additional benefits;
- All vehicles advertised on AA Cars come with 12 months of breakdown cover, with specific terms for existing and new AA members.
